FAQ

Q: Which brands does Advance Heating & Air, INC. supply and install?
A:We carry a variety of quality brand products. Some of the more popular brands include: Tempstar, Mitsubishi, AprilAire, Honeywell, and UltraVation to name a few. Each brand has its own specialty in the cog wheel that we call business and not all brands are suited for every situation. We discuss options that are custom tailored to your home or project application. We believe firmly in choosing the right tool for the right job for seamless, quality results to get your job done right. 

Q: What brands of air conditioners to you service?
A:We service all brands of equipment big or small. From smaller bonus room installs to whole Home central heating and cooling units all the way up to bigger commercial Roof Top Units ( RTU ) we have a technician for any HVAC situation you throw at us. Some brands we work on are: Tempstar, Carrier, Payne, Bryant, Comfort Maker, ArcoAir, Amana, Day and Nite, Mitsubishi, Samsung, Daiken, Goodman, Trane, American Standard, Nordyne, Air Temp, Rheem, Ruud, Mini Splits and many more!

Q: I'm looking for a local dependable company that is insured and bonded. Is Advance Heating & Air insured and bonded?
A:Yes, Advance Heating & Air is licensed and insured throughout the state of South Carolina

Q: Do you offer new system financing?
A:Yes, Advance Heating & Air has an easy to apply financing option for all your HVAC projects in the form of a Tempstar Credit Card. Brought to you by Wells Fargo, Wells Fargo makes it easy to apply and get preapproved for a loan fast with no wait times on the approval letter so you can get your Heating or Cooling unit or new install back up and running in record time. To see if you qualify for a loan on your next HVAC project go to our website www.advanceheating-air.com and click on the financing option at the top of the page to start the process. To apply you must have a quoted amount to finish the application.

Q: Does your company have any maintenance subscriptions or memberships?
A:Yes, Advance Heating & Air has three options to choose from with maintenance in mind. We offer a Gold Star Plan which is twice a year visits, Silver Star Plan which is once a year visit and a Bronze Star Plan for anyone that only wants filters changed. For full details on each plan and learning about the benefits each plan has to offer, Call our office at 803-481-8200 or send us a text over google to see which plan is right for you.

Q: What's included in maintenance program?
A:At Advance Heating & Air we customize the maintenance plans to fit your needs and schedule. The highlights to every maintenance regardless on the uniqueness of situation is we thoroughly clean and check the system for weakening components. If a mechanical part shows signs of failure, we bring it to the customers attention and make recommendations on bring the Heating or Cooling system back up to factory specs in the fastest way possible. For more details and learning about the benefits each plan has to offer and what it includes, Call our office at 803-481-8200 or send us a text over google to see which plan makes more sense for your situation.

Q: What are the benefits of having a Gold Star Maintenance Plan?
A:Some of the benefits of having the Gold Star Maintenance Plan with Advance Heating & Air are: $500 voucher off the replacement of your old system. Discounted services, and initial Diagnostic fee is refunded and applied to the invoice when the work is done to name a few but not all benefits. For full details on each plan and what it offers, Call our office at 803-481-8200 or send us a text over google to see which plan is right for you.

Q: Do you offer weekend service?
A:Yes, Advance Heating & Air has an on call technician every day of the week.

Q: How soon can I get service?
A:Advance Heating & Air is able to respond quickly to your HVAC needs and has a 90% same day service immediate response time. For calls that are late in the evening may role over into the next morning and is what makes up the other 10% of the time.

Q: Do you offer emergency Service?
A:Yes, Advance Heating & Air has 24 hr Emergency services. You can rely on us and have peace of mind that there is always someone that’s a short phone call away to address your emergency Cooling or Heating situations

Q: Do you clean dryer vents?
A:No, Advance Heating & Air does not clean dryer vents but we do install dryer vents in New Construction or Remodel gutted situations.

Q: Do you offer duct cleaning?
A:At this time Advance Heating & Air does not do duct cleaning, however, we do offer products that work around the clock 24 hours a day that passively clean your ducts for you by way of Ionization, Sanitation, Germicidal and Mechanical filtration. Duct cleaning is a one time application where as our product is a life-long cleaner. See our Accessories page on our website at www.advanceheating-air.com for more info on what products we have available or call our office 803-481-8200 and speak to a live Indoor Air Quality ( IAQ ) Product Specialist for more information.

Q: How do I keep my AC drain line from clogging and overflowing?
A:Advance Heating & Air recommends having regular maintenance on your Cooling System to stay on top of any water surprises. Our Maintenance Plans include unclogging and treatments of the drain lines to free it of any debris or algae that are better solutions than compressed air or vacuuming out alone. To prevent a disaster from occurring in the home while you or a family member is away we offer and recommend installing a water safety switch. The safety switch will shut down the system in the event of a water build up in your Cooling system, so you can go through Spring and Summer months with confidence and peace of mind.

Q: Our family has really bad allergies and we are trying to find a product that will help us with that. Do you have any special promotions on air purification systems?
A:Yes, Advance Heating & Air offers a variety of IAQ Products that neutralize dust, pet hair and odors, air-borne allergens, viruses and bacteria that could potentially build up inside the Home environment. We have more information and frequently run promotions on installing any Indoor Air Quality Product so tune in to our Accessories page of our website www.advanceheating-air.com so you don’t miss out on any deals available to you. 

Q: Do you offer warranty options?
A:Yes, Advance Heating & Air can offer you a 10 year Parts and Labor warranty on the installation of your new Heating, Cooling, Heat Pump, Conventional AC, Furnace or New Construction Install and change out.

Q: Do you offer free estimates?
A:Yes, Advance Heating & Air offers free estimates on New Hvac Installs, Change outs, Ductwork repairs, Whole duct system designs, old duct work tear out, gas line installations or second opinions.

Q: Where is my filter located?
A:Your filter can be in a few different places and is a hard question to answer without a few key things about your Home that would help shape the correct answer for your HVAC question. Some info that would be helpful is: Is your home on a crawl space or a slab? Are the vents in every room of the home in the floor or ceiling? Do you live in a Modular, Mobile Home or Brick home? Typically you will find a vent that’s centrally located in the house that’s significantly larger than all the rest of the vents. The large vent we refer to as a Return Grille and is usually a filter rack that allows the filter to fit inside it. The returns are generally framed in the ceiling or the floor close by to where your thermostat is located. In mobile home applications this may not be true at all. Mobile Home furnaces have a pre-built in filter rack at the top of the unit where the filter slides into. Keep in mind every furnace is different and may need some light research to figure out where the rack is located in relation to the furnace and whether or not you will need tools to take a door off to access the rack. Advance Heating & Air would be happy to come out and perform a tune up or maintenance on any system you’re unsure of where the filter is and can show you at the time of the Maintenance where the filter(s) are and what size filter to buy.

Q: What size are my filters?
A:There are rules in the sizing of your duct system and tonnage of unit that HVAC professionals follow in designing a filter size for your home. A professional from Advance Heating & Air would need to come out and measure the return(s) to ensure you have the proper size that fits your Air Conditioning unit.

Q: Can you install a thermostat I purchased online?
A:Yes, for a service fee Advance Heating & Air would come and install, setup and program any thermostat provided by the customer. We offer warranties on any brand thermostat the customer purchases from us.

Q: Do you work on Boiler/Hydronic systems, or do you know someone who does?
A: No, Advance Heating & Air does not work on Boilers, Chillers, Water Heaters, Geo-Thermal Systems, Hydronic Systems or Oil Furnaces. A good option to look up who in your area services these type systems would be to call your local utility company i.e. Water Department, Gas Company, or Electric providers and see what contractors they use for your specific specialized equipment.

Q: What HVAC services does Advance Heat and Air provide?
A: At Advance Heat and Air, we offer a full range of heating, ventilation, and air conditioning (HVAC) services throughout Sumter, Dalzell, Manning, and the surrounding areas. Our services include AC installation, furnace repair, HVAC maintenance, duct cleaning, and HVAC system replacements. We work with both residential and commercial clients, ensuring your home or business stays comfortable year-round with expert services from our certified technicians.

Q: Are you licensed and insured in South Carolina?
A: Yes! Advance Heat and Air is fully licensed and insured to provide top-quality HVAC services across Sumter, Dalzell, Manning, and beyond. Whether you're in Camden, Mayesville, or near Shaw AFB, we’re committed to providing safe, reliable, and professional service every time.

Q: Do you offer emergency HVAC services in Sumter, SC and surrounding areas?
A: Yes, we offer 24/7 emergency HVAC services to ensure you're never left without heat or air conditioning. Whether you need emergency AC repair in Pinewood, heating system repair in Rembert, or urgent HVAC help in Summerton or Wedgefield, we are available around the clock for all your HVAC emergencies.

Q: How often should I schedule HVAC maintenance for my system?
A: We recommend scheduling HVAC maintenance at least once a year—preferably in spring for your air conditioner and in fall for your heating system. Routine maintenance in Sumter, Dalzell, and Manning helps keep your system running efficiently, extends its lifespan, and prevents costly breakdowns. We also offer air filter replacement and duct inspections to improve your system's performance.

Q: How can I improve my HVAC system’s energy efficiency in Manning, SC?
A: To improve energy efficiency in your HVAC system, try the following:

• Have regular HVAC maintenance to optimize performance.
• Install a programmable thermostat to control your home’s temperature more efficiently.
• Regularly clean or replace your air filters.
• Consider upgrading to a high-efficiency HVAC system if your current unit is older.
• We can also help with energy audits and recommend energy-saving solutions, ensuring your system works efficiently in Mayesville, Shaw AFB, or Pinewood.

Q: What HVAC brands do you install and service in South Carolina?
A: We install and service all the top-rated HVAC brands, including Trane, Carrier, Lennox, Goodman, and Rheem. Whether you're in Sumter, Dalzell, or Manning, we’ll help you select and install a system that meets your needs for both comfort and energy efficiency.

Q: How long does it take to install a new HVAC system?
A: The installation time for a new HVAC system typically ranges from 1-2 days, depending on the complexity and size of the unit. Whether you’re in Rembert, Summerton, or Wedgefield, our professional team works efficiently to minimize disruption while ensuring a high-quality installation for your heating and cooling system.

Q: Do you offer financing options for HVAC installations?
A: Yes! Advance Heat and Air understands that installing a new HVAC system can be a big investment. That's why we offer flexible financing options for homeowners and businesses in Sumter, Manning, Dalzell, and surrounding areas. We can help you find a plan that works for your budget, so you can get the comfort you need without breaking the bank.

Q: How do I know if my HVAC system needs repair or replacement?
A: If your system is frequently breaking down, needs costly repairs, or is over 10-15 years old, it might be time for a replacement. Our experienced technicians will evaluate your heating and cooling system and offer a clear recommendation, whether you're in Mayesville, Shaw AFB, or Pinewood. We’ll make sure you have the right information to make an informed decision.

Q: Do you provide free estimates for HVAC installations in Sumter and nearby areas?
A: Yes! We provide free, no-obligation estimates for all new HVAC installations. Whether you're in Wedgefield, Rembert, Summerton, or Camden, we’ll come to your home or business, assess your needs, and give you an upfront, transparent quote.

Q: What areas do you serve in South Carolina?
A: Advance Heat and Air proudly serves the Sumter, Dalzell, and Manning areas, as well as surrounding cities like Camden, Mayesville, Pinewood, Rembert, Shaw AFB, Summerton, and Wedgefield. If you're in need of expert heating and air conditioning services, we're here to serve you!